Software License Delivery Tool

FAQ-with accordian FileID

...About your Order

Why Can't I see my most recent order on the Order History Page?

The order history page is updated several times per day, but it may not have been updated since your order was processed. However, if you received an order notification email, your software is available for downloading either from the URL shown in the order notification, or from the Product List page. Please check back later to see the updated order information on the Order History page.

Detailed License Processes

How do I register my MAXPRO NVR or VMS System?

Detailed Process for Licensing MAXPRO® NVR or MAXPRO® VMS Software

STEP ONE: Generate an HID File

For MAXPRO NVR and VMS licensing you will need the Server Hardware ID (HID File) which is only available after the base software is installed. MAXPRO NVR or VMS software is shipped on DVD. After you have installed the MAXPRO software, launch it to obtain the HID file:
  1. In the ADMINISTRATOR drop-down menu, click About.
  2. On the About MAXPRO® dialog box, click License.
  3. On the License Management Console dialog box, in the License drop-down list, select Generate Host ID File.
  4. In the Browse for Folder dialog box, select the path where you want to generate the Host ID file, then click OK.

STEP TWO: Obtain your License

  1. Log in to the Honeywell Software Licensing Delivery Tool through this link: https://honeywell-licensing.subscribenet.com/ or go to www.honeywellvideo.com and select Customer Resources, then select Register products
    • If you don't have an ID and password, contact software-licensing.support@honeywell.com or call Customer Service at 1-800-323-4576.
    • If you have lost your password, use the "Password Finder" link at the bottom of the Honeywell Software Licensing Delivery Tool's main page, enter yrd and a login ID will be emailed to you.
  2. If your order to Honeywell was placed through a Distributor, follow the steps below to register your order; otherwise skip to Step 3.
             On the Order History screen, select the Register Order link on the Left Navigation Menu.

a. Type in your Order ID and Authorization Code (refer to the Order Information that you have received)

b. Click the "Submit" button.  You will receive a message thanking you for registering your device. 

c. Click on the "Order History" link on the Left Navigation Menu

  1. On the Order History screen, select the Order Number (refer to the Order Information that you have received).
  2. Click Licenses for this Order.
  3. On the Generate License screen, select the product that you wish to register, then click Generate.
    Note: For orders with multiple products, ensure that you use the correct Host ID file for each selected product.
  4. On the Upload Host ID File screen, in the System ID field, select either:
    • The existing System ID to upgrade, OR
    • New Host.
  5. For a New Host option, type a description in the Host System Name field
    TIP: Recommend using an easily identifiable descriptive name for reference later such as the unit serial number or site name etc.,
  6. Next to the Host ID File field, click Browse to locate the HID file generated in STEP ONE, then click Next.
  7. On the License Details screen, fill out the required information, then click Generate.
  8. On the View Licenses by Host screen, click Download License Certificate. Click Save and select the folder where you want to save your license file to load it on your system.

STEP THREE: License your Software

  1. In the MAXPRO software, navigate to ADMINISTRATOR About License.
  2. In the License drop-down list, select Install License.
  3. On the New License Configuration Wizard dialog box, click Next.
  4. On the Locate Your License File dialog box, click Browse to locate your license certificate, then click Open followed by Next.
  5. The New License Review and Comparison dialog box displays the details of the current license and the newly procured license. Compare the Current License and New License columns for the General Features, Devices, and Video Analytics. After verifying the changes are correct, click Next.
    • Note:  Any discrepancy in the license must be communicated to Honeywell Sales Support.
For example, the Maximum supported cameras row under the New License column displays the number of cameras for which the license was purchased. If the  number of cameras is less or more than number of cameras for which the license was purchased, contact Honeywell Sales Support (1-800-323-4576 in North  America) immediately
  1. On the System Configuration Changes dialog box, check the details are correct, then click Next.
  2. On the Confirm Your New License dialog box appears, click Next.
  3. On the New License Configuration Wizard dialog box, click OK to complete the software licensing on your system.
Note:  Any configuration related to unlicensed devices will be permanently deleted when you apply a new license.

How do I register my Enterprise Alpha NVR

Detailed Process for Licensing Enterprise Alpha  NVR

    A. Accessing the website

After you installed the Enterprise Software:

  1. Log in to the Honeywell Software Licensing Delivery Tool through this link: https://honeywell-licensing.subscribenet.com/ or go to www.honeywellvideo.com and select Customer Resources, then select Register products
    • If you don't have an ID and password, contact software-licensing.support@honeywell.com or call Customer Service at 1-800-323-4576.
    • If you have lost your password, use the "Password Finder" link at the bottom of the Honeywell Software Licensing Delivery Tool's main page, enter yrd and a login ID will be emailed to you.
  2. If your order to Honeywell was placed through a Distributor, follow the steps below to register your order; otherwise skip to Step 3.
             On the Order History screen, select the Register Order link on the Left Navigation Menu.

a. Type in your Order ID and Authorization Code (refer to the Order Information that you have received)

b. Click the "Submit" button.  You will receive a message thanking you for registering your device. 

c. Click on the "Order History" link on the Left Navigation Menu

  1. On the Order History screen, select the Order Number (refer to the Order Information that you have received).
  2. Click Licenses for this Order.
    Alpha LMS Username and Alpha LMS Password are shown and should be noted down.
  1. Click on Enterprise Alpha NVR under Licensing on the Left Navigation Menu.  Click on the Alpha LMS link shown on the screen to open the below webpage.
AlphaNVRLogin Image

Log on using the Alpha LMS Username and Alpha LMS Password provided to you in step 4 above.
  • Note:  Username and Password are case sensitive.  For security reasons, ensure that you do NOT ask Windows to remember (save) your password.
AutoCompletePassword Image

B. Transferring from Website to Hardware
  1. License to Hardware
            The USB Key Hardware ID can be retrieved from each USB Key (HE16SWL, HE32SWL, HE64SWL, HEIPSWL and HERASK)
    • License Manager (for NVR/DVS/Workstation-specific licenses)
            Retrieve the hardware ID from the NVR unit or workstation using License Manager of the unit.
            Select Transaction from the License Manager menu.
<LicenseManager Image>
<LocalHardwareID Image>

            Select Local hardware ID to file
<HardwareIDtoFile Image>

        Write down the number displayed or Save to a file.

        This number will be used to obtain the licenses from the website.  Each USB Key has a unique
        Hardware ID.  Some licenses cannot be retrieved once assigned to a USB Key, so be careful when
        assigning licenses.

<TransferLicenses Image>

            In the TRANSFER LICENSES section on the left hand side, select To a Hardware.

            The following screen appears.

<DestinationHardwareID Image>

        Enter the Hardware ID of the USB Key, for which you would like to transfer licenses, in the box next
        to Destination Hardware ID or browse to the hardware ID file (*.ahw) you have save. Then select
        Transfer.

        The following screen appears.

<Transfer Image>

        The site only displays licenses that can be assigned to the particular device to which the hardware
        ID belongs.  Select the number of licenses you would like to transfer to this particular USB Key,
        then click Transfer.

        Note:  Double check the number of licenses you want to transfer to each key as some licenses
                    may not be reassigned back to the website.

        The following screen appears, allowing you to save these license strings to a file that can be loaded
        onto the key via the NVR unit or workstation.

<Transfer2 Image>

        Select Transfer to create one or more license strings to move to the NVR unit or workstation

<LicenseManagerforEncoder Image>

        Transfer the license string(s) either by copying and pasting or by saving to a file.  Use License
        Manager on the NVR unit or workstation to transfer the license(s).
  •         License Manager (for Encoder-Specific licenses)
        Retrieve the hardware ID for the Encoder using the NVR unit from VXManager of the unit.  Select
        the encoder from the displayed list.

<VXManager Image>

            Select # from the Icon menu.

<Retrieved Hardware ID Image>

        Write down the number displayed or Save to file.

        This number will be used to obtain the license from the website.  Each USB Key has a unique
        Hardware ID.  Some licenses cannot be retrieved once assigned to a USB Key, so be careful when
        assigning licenses.

        Under the TRANSFER LICENSES section on the left hand side, select To a Hardware.  The
        following screen appears.

<Transfer3 Image>

        Enter the Hardware ID of Encoder, for which you would like to tranfer licenses, in the box next to
        Destination Hardware ID or browse to the hardware ID file (*.ahw) you have saved.

<Transfer4 Image>

        Select Transfer.  The following screen appears.

<Transfer5 Image>

        Select the number of licenses you would like to transfer to this particular Encoder, then click
        Transfer.

         Note:  Double check the number of licenses you want to transfer to each Encoder as it requires
                    more work to fix an error at this stage.

<Transfer6 Image>

        Transfer the license string(s) either by copying and pasting or by saving to a file.  Use VXManager
        on the NVR unit to transfer the license(s) to the encoder.

  C. Transferring from Hardware to Website

  1. If you have already downloaded a license to a USB Key or Encoder but want to change it, you need to upload the license(s) back to the website before reassigning.
        Note:        This is only allowed on version 54 software or higher.

        Use the License Manager or VXManager on the NVR unit or workstation you wish to remove
        licenses from:

<TransferringHardwaretoWebsite Image>

        Enter the number of each license you wish to remove and upload.

        Then go to Transaction and choose Export from Local Station to Alpha@LMS.

        Confirm the choice and save the (*rlic) file.

        Note:    Saving the file to a USB memory stick is the most convenient.

  1. Log back into the website via any PC with Internet access.
        In the TRANSFER LICENSES section, select From Hardware to Pool.  Then browse to the saved
        (*.rlic) file on your USB memory stick, select Transfer and confirm the choice in the next dialog.   

...About the account profile features

I'm not the right person to receive email notifications.  How do I designate someone else?

If you are the Account Administrator, you can add the appropriate people to your account. To add new members, login and select the link on the navigation bar under Administration. By clicking on Account Members you will be able to add new members with the option of making them Account Administrators. If you are not an Account Administrator, you can send a request to your administrator to add another user. Administrators have a yellow flag next to their name.

How do I  add a colleague to my organization's account?

Only an Account Administrator can add people to your account. To add new members, click on the Account Members link in the site navigation bar. If you are an administrator, you will be able add new members with the option of making them Account Administrators.

If you are not an administrator, you can send an email to your Account Administrator and request that a colleague be added to your account. Administrators within your organization have a yellow flag next to their name.

What are product preferences and how do they work?

The Product Preferences feature allows you to opt in/out of update notification emails by product. Additionally, you can define which products you wish to have included or excluded as you navigate the site for downloading. By default, update notification emails will be sent for all your products, and all will be viewable as you navigate the site. To opt out of receiving update notifications for a product, uncheck the checkbox in the Email column. To exclude a product from your display, uncheck the checkbox in the View column. Note that you cannot receive emails for products that you cannot view. Therefore, if you uncheck View, Email is automatically unchecked. If you check Email, View is automatically checked.



...About passwords

I lost my user ID and/or Password.  How can I recover them?

You can use our Password Finder. Just enter your email address and we will email your password information to you. If you do not receive it within a couple of hours, contact Support.

My user name and password don't work.  What's wrong?

First, make sure you are entering your user name using all lowercase letters (for example, name@domain.com). Also, do not confuse a letter in your password for a number (such as the letter l for the numeral 1). If you cut and paste the information into a window, be careful not to copy any spaces along with the text string. If you are certain that you entered the information correctly and still cannot log in, contact Support.

How do I change my email address, password or company name?

We do not allow customers to change their email addresses on their own since their email address is their login ID. Similarly, the company name is what links you with other users within your organization and should only be changed if it is incorrect or if you have changed companies. Passwords are randomly assigned and also should not be changed.

If you must change your email address, password or company name, contact Support.